Complaints to council laid out in new report

Marine Hall refused entry to caters without the right paperwork
Marine Hall refused entry to caters without the right paperwork

More than 85 complaints were lodged with Wyre Council last year, it has been revealed.

The grievances, which range from barking dogs to catering staff being refused entry to Fleetwood’s Marine Hall for a wedding for not having the right documentation, were revealed in a recent report.

We are committed to providing the best customer service we can even in difficult times

The council said the number of complaints, at 86, makes up 0.08 per cent of its customer base and said there was ‘no apparent common themes’.

It also said the number of compliments received in the same period was 205.

The report said: “We are committed to providing the best customer service we can even in difficult times.

“We are always looking at ways to improve our service to residents and welcome customer feedback to help with improving services.”

Other complaints included residents unhappy with being passed to bailiffs for failing to pay their council tax, several planning issues and neighbourly disputes, events being held on Jubilee Gardens in Thornton, and damage caused to paving flags near Marsh Mill during renovation work.

Almost 80 per cent were resolved during the first stage of the council’s complaints procedure.